Flow Mobility drivers and supervisors in uniform in front of fleet buses and the King Abdullah Financial District towers

Safety, for us, is a daily system that is applied and measured

From the site visit to the month-end report, every step of the operation is written down and monitored, and the client sees the results.

on-time performance
98%
standby bus readiness
100%
operations support line
24/7
km/h monitored speed limit
120

Operating model

Six steps that make every contract start with a precise understanding and end with continuous improvement.

  1. Understand the need

    Site visit and study of routes, passenger numbers, timings and site conditions.

  2. Design the service

    Proposed bus capacities, schedules and contingency plan, with a detailed quotation.

  3. Prepare and hand over

    Buses and drivers assigned under a formal handover report, with a full pre-start inspection.

  4. Daily operations

    A dedicated supervisor, live tracking and direct contact with your representative.

  5. Reporting

    Daily, weekly and monthly reports on punctuality, attendance, incidents and maintenance.

  6. Review and improve

    Periodic meetings with the client to review performance and apply improvements.

In every contract

Dedicated supervisorStandby busPeriodic reportsDirect hotlineSanitisation and maintenance

A smiling Flow Mobility driver at the wheel of a black Hyundai Staria

An operating policy with no exceptions

TGA licensing
All buses and drivers are licensed by the Transport General Authority and meet its requirements.
Daily pre-trip inspection
Tyres, brakes, lights, air conditioning and safety equipment checked before every trip.
120 km/h speed limit
Monitored by GPS with an instant alert on any violation.
No phone use
A strict policy while driving, monitored through interior cameras.
Sanitisation and maintenance
Daily sanitisation and scheduled preventive maintenance for every bus.
Training and uniforms
Drivers trained in safety and passenger care, in a standard uniform.

Full visibility for the client, at every moment

We invest in systems because transparency is the foundation of trust.

  • Live GPS tracking

    The location, route and speed of every bus in real time, with archived trip records.

  • Interior cameras

    Four cameras per bus, recording without needing an internet connection.

  • Fleet management system

    An in-house system for buses, drivers, maintenance, custody and expenses.

  • Client reporting

    Daily, weekly and monthly reports on punctuality, attendance and incidents.

  • WhatsApp service line

    A direct channel for requests, enquiries and reports.

  • Control room

    Central 24/7 monitoring for multi-site, multi-shift contracts.

The same specification in every bus

  • High-efficiency air conditioning
  • High roof and comfortable seating
  • 99% heat-rejecting tint
  • Four interior CCTV cameras
  • GPS tracking
  • On-board Wi-Fi
  • Automatic doors
  • Seat belts on every seat
  • Fire extinguisher and first-aid kit

Send us your requirements. The proposal follows within 48 hours.

Passenger numbers, locations and timings. That is all we need to start designing the service.

Request a quote